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All of our Clients are expected and kindly requested to keep their accounts up to date at all times. All new accounts must pay for their terms of service before service is activated on their accounts. This policy includes both orders submitted via our on-line order form or non-credit card payment orders, submitted through postal mail. Receipts are generated on all new accounts on the same day the order is setup and included in the setup e-mail.

The following Billing Policy applies to all clients of Luqman Technologies Pakistan. Pease review the following terms very carefully. If you do not agree to these terms then you may contact any other service provider for the services you are looking for. The terms and conditions "agency", “us”,, “we” or “our” refers to Luqman Technologies Pakistan which is the legal and only owner of this website. The term "client", or “you” refers to the users, customers, or viewers of our website, company or Third (3rd) Party vendors. The terms "agreement", "contract", "plan", or "program" refers to any product, service or item for which monetary renumeration is due to our Company. Any questions or comments regarding this document should be forwarded to our customercare at info@luqman-technologies.com

Payments Process:

All prices shown are in United States (USD $), Great Britian Pounds (GPB) and Euro currency.

We accept these forms of payment:

» Cash
» Company Cheques
» Bank Transfers
» Credit Cards
» PayPal

All payments are due no later than ten (10) business working days past the date of the invoice issued to yourself or your company. If you wish to provide us your credit card information, you are authorizing us to automatically charge your credit or debit card for charges that apply to your account. Any recurring charges will be posted to your credit card until such time that you send a notice of intent to cancel services in accordance with our stated policy. You are responsible for updating or notifying us at your first earliest, of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status). Customers not paying by credit card are to make payment of their balance due within fifteen (15) days of the invoice date. Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees. Accoounts that have services interrupted may be subject to additional fees for the reinstatement of services.

Billing Procedures for Credit Cards

Your or Your Company credit card will be charged the day your account is setup. Accounts with credit card payment terms are charged in the 1st week of the month the renewal date is in. For example, an account with a 3-month term that was signed up on 18th March would be charged again in the 1st week of June. The renewal fees continue until the client notifies us that he/she wished to discontinue their service. In the event that an account up for renewal is declined, the account holder will be notified via e-mail. The client will have at least 1 week to reply before service is discontinued.

Web Hosting and Web Site Services

We offer four billing intervals for hosting charges: monthly, quarterly (3 months), semi-annual (6 months) and yearly (12 months). The billing interval begins on the activation date. Non-credit card payment methods are limited to semi-annual, annual or quarterly billing intervals. You may change your billing interval at any time; however, the new billing interval will only take effect at the time of the next plan or service renewal. The initial cost of all additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items, services and their related setup fees are non-refundable.

Web Site Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a $40 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and prior plans. Customers that elect to change plans to a different operating system platform will be charged a $60 platform change fee and may be required to pay additional fees to modify action scripts or coding for form mail or other functionalities.

Account Renewals

In order to ensure uninterrupted service to your website, search engine optimization – SEO – SEM – Search Engine Marketing and PPC and related services, all plans will automatically renew at the end of the plan's billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Invoices and Billing Statements

Invoices and billing statements are typically e-mailed. You are required to keep our Company informed of your contact e-mail address. Our company shall be held harmless from any disruption of services due to our inability to contact you and receive timely payment . Clients needing to receive paper statements should advise our Company at lest 30 days prior to the renewal date of any service.

Returned Check Fees

Cheques returned for insufficient funds, (NSF) shall require you to pay a $50 penalty and, at our discretion, may require that future payments be made with a certified check or money order.

Credit Card Disputes and Chargebacks

We have a zero (0) tolerance policy for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension, or account / services termination at our discretion. A $85.00 processing fee will be assessed to all accounts that receive a chargeback. All fees and payments must be made in full prior to the reinstatement of any services.
Billing Procedures for Cheques Bank Drafts, money orders and any other means of payments
Cheque, bank drafts, money order or cash accounts must have payment to Luqman Technologies Pakistan 15 days before their recurring billing date. In the event that payment is not received one week before their renewal date, service will be discontinued.

Receipts

All new accounts are e-mailed a receipt immediately after the account is setup. If you wish to have a receipt mailed to you via postal mail, you will need to contact our billing department to request this and let us know your full postal address, including the postal codes, contact numbers there, etc.

Account Cancellations

Our plans will automatically renew until a plan is cancelled. Cancellation of services, unless specified otherwise in your written Agreement, must be made in writing and delivered via a verifiable delivery service (i.e., FedEx, UPS, USPS, etc.) to our Company at least thirty (30) days prior to the renewal date of any services. This policy is in place, in part, to prevent the unintentional disruption of services.

Our company reserves the right to not renew services for any client without stated cause. Our company will provide Clients at least ten (10) days notice of our decision to not renew any services. It shall be the responsibility of the Client to transfer any files, directories, services, or other components to a new services provider.

Refunds

As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service(s). Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. Luqman Technologies - Pakistan commits to providing the offered services backed up by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 15 days of use, you have no obligation to continue using our service even though you have already paid for the service.

Billing / Price Changes

Our policies and prices are subject to change without any prior notice. Any price changes become effective in the next billing cycle or next billing renewal date.

If you avail our 15-day money back guarantee all fees except domain name charges and setup costs are refunded.

Refunds are ONLY offered via cross Cheques.

If you have any questions in this regard, please contact us at info@luqman-technologies.com