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All of our Clients are expected and kindly
requested to keep their accounts up to date
at all times. All new accounts must pay for
their terms of service before service is activated
on their accounts. This policy includes both
orders submitted via our on-line order form
or non-credit card payment orders, submitted
through postal mail. Receipts are generated
on all new accounts on the same day the order
is setup and included in the setup e-mail.
The following Billing Policy applies to all
clients of Luqman Technologies Pakistan. Pease
review the following terms very carefully. If
you do not agree to these terms then you may
contact any other service provider for the services
you are looking for. The terms and conditions
"agency", “us”,, “we”
or “our” refers to Luqman Technologies
Pakistan which is the legal and only owner of
this website. The term "client", or
“you” refers to the users, customers,
or viewers of our website, company or Third
(3rd) Party vendors. The terms "agreement",
"contract", "plan", or "program"
refers to any product, service or item for which
monetary renumeration is due to our Company.
Any questions or comments regarding this document
should be forwarded to our customercare at info@luqman-technologies.com
Payments Process:
All prices shown are in United States (USD
$), Great Britian Pounds (GPB) and Euro currency.
We accept these forms of payment:
» Cash
» Company Cheques
» Bank Transfers
» Credit Cards
» PayPal
All payments are due no later than ten (10)
business working days past the date of the invoice
issued to yourself or your company. If you wish
to provide us your credit card information,
you are authorizing us to automatically charge
your credit or debit card for charges that apply
to your account. Any recurring charges will
be posted to your credit card until such time
that you send a notice of intent to cancel services
in accordance with our stated policy. You are
responsible for updating or notifying us at
your first earliest, of any changes to your
billing information (including, but not limited
to card number, e-mail address, expiration date,
billing address, or card status). Customers
not paying by credit card are to make payment
of their balance due within fifteen (15) days
of the invoice date. Accounts that are thirty
(30) days past due will be automatically suspended.
All past due and unpaid balances are subject
to collection. In the event of collection, you
will be liable for costs of collection including
attorney's fees, court costs, and collection
agency fees. Accoounts that have services interrupted
may be subject to additional fees for the reinstatement
of services.
Billing Procedures for Credit Cards
Your or Your Company credit card will be charged
the day your account is setup. Accounts with
credit card payment terms are charged in the
1st week of the month the renewal date is in.
For example, an account with a 3-month term
that was signed up on 18th March would be charged
again in the 1st week of June. The renewal fees
continue until the client notifies us that he/she
wished to discontinue their service. In the
event that an account up for renewal is declined,
the account holder will be notified via e-mail.
The client will have at least 1 week to reply
before service is discontinued.
Web Hosting and Web Site Services
We offer four billing intervals for hosting
charges: monthly, quarterly (3 months), semi-annual
(6 months) and yearly (12 months). The billing
interval begins on the activation date. Non-credit
card payment methods are limited to semi-annual,
annual or quarterly billing intervals. You may
change your billing interval at any time; however,
the new billing interval will only take effect
at the time of the next plan or service renewal.
The initial cost of all additional features
added to an account are charged immediately.
Future billing will coincide with your established
billing interval. Any additional items, services
and their related setup fees are non-refundable.
Web Site Hosting Plan Changes
Customers electing to change to a lower priced
hosting plan on the same platform will be charged
a $40 downgrade fee. There is no upgrade fee
for upgrading to a higher priced plan, however,
you will be charged any difference between the
setup fee applicable to your new and prior plans.
Customers that elect to change plans to a different
operating system platform will be charged a
$60 platform change fee and may be required
to pay additional fees to modify action scripts
or coding for form mail or other functionalities.
Account Renewals
In order to ensure uninterrupted service to
your website, search engine optimization –
SEO – SEM – Search Engine Marketing
and PPC and related services, all plans will
automatically renew at the end of the plan's
billing interval. Plan renewal charges are based
on the current rate on the date of renewal according
to the service selected. Plans are renewed for
the same billing interval. If you wish to cancel
your plan before plan renewal, please refer
to the Cancellation section below.
Invoices and Billing Statements
Invoices and billing statements are typically
e-mailed. You are required to keep our Company
informed of your contact e-mail address. Our
company shall be held harmless from any disruption
of services due to our inability to contact
you and receive timely payment . Clients needing
to receive paper statements should advise our
Company at lest 30 days prior to the renewal
date of any service.
Returned Check Fees
Cheques returned for insufficient funds, (NSF)
shall require you to pay a $50 penalty and,
at our discretion, may require that future payments
be made with a certified check or money order.
Credit Card Disputes and Chargebacks
We have a zero (0) tolerance policy for chargebacks.
Customers who dispute a credit card payment
are subject to a fine, suspension, or account
/ services termination at our discretion. A
$85.00 processing fee will be assessed to all
accounts that receive a chargeback. All fees
and payments must be made in full prior to the
reinstatement of any services.
Billing Procedures for Cheques Bank Drafts,
money orders and any other means of payments
Cheque, bank drafts, money order or cash accounts
must have payment to Luqman Technologies Pakistan
15 days before their recurring billing date.
In the event that payment is not received one
week before their renewal date, service will
be discontinued.
Receipts
All new accounts are e-mailed a receipt immediately
after the account is setup. If you wish to have
a receipt mailed to you via postal mail, you
will need to contact our billing department
to request this and let us know your full postal
address, including the postal codes, contact
numbers there, etc.
Account Cancellations
Our plans will automatically renew until a
plan is cancelled. Cancellation of services,
unless specified otherwise in your written Agreement,
must be made in writing and delivered via a
verifiable delivery service (i.e., FedEx, UPS,
USPS, etc.) to our Company at least thirty (30)
days prior to the renewal date of any services.
This policy is in place, in part, to prevent
the unintentional disruption of services.
Our company reserves the right to not renew
services for any client without stated cause.
Our company will provide Clients at least ten
(10) days notice of our decision to not renew
any services. It shall be the responsibility
of the Client to transfer any files, directories,
services, or other components to a new services
provider.
Refunds
As a client, you commit to the length of your
service cycle. Because of your commitment, we
offer a discount on the service(s). Because
of this, no refunds are granted for pro-rated
service on service cycles, regardless of length.
As a client, you commit to your service cycle
with payment up front. Luqman Technologies -
Pakistan commits to providing the offered services
backed up by our service guarantees. While we
do not offer refunds for pro-rated service beyond
the first 15 days of use, you have no obligation
to continue using our service even though you
have already paid for the service.
Billing / Price Changes
Our policies and prices are subject to change
without any prior notice. Any price changes
become effective in the next billing cycle or
next billing renewal date.
If you avail our 15-day money back guarantee
all fees except domain name charges and setup
costs are refunded.
Refunds are ONLY offered via cross Cheques.
If you have any questions in this regard, please
contact us at info@luqman-technologies.com
